Training Course

Covid Comeback – Confident Communication

A course designed to help your staff feel confident when communicating to members of the public when your facilities re-open

This course will set you and your team up with tools and skills to communicate with confidence when challenges arise as customers come back to your centre after lock down.

Watch this video as our Head of Training Marina Thomas explains a little more about the course.

Course Content

By the end of the course each learner will have covered how to :

Identify challenges
Demonstrate how to deal with specific challenges
Understand the 6 step Communication Formula
Identify Personality Colour Profiling on themselves and others
Starter conversations
Supporting Scripts
Keep themselves and others safe and happy
Tips and tricks on how to keep safe, clean, working and open

We will show you LIVE demonstrations of how to:

Meet and Greet at front of house
Deliver Safety Guidelines
Introduce group exercise classes to include Come Back Safety Guidelines
Introduce PT and GYM Instructor sessions
How to end a session with language that maintains social distancing as we exit and many more

Who is the course for?

This course is perfect for all staff including :

Front of House teams
Personal Trainers
Group Fitness Instructors
Gym Staff
Managers
Leisure attendants / Recreation assistants

How long is the course?

The course lasts for 90 minutes and is delivered using the platform ZOOM.

The purpose of the training for us was to address some of the concerns that some staff had expressed upon returning to work post COVID-19 lockdown, particularly with regards communicating with customers. We met with Marina prior to the training to talk the session through and this enabled aspects to be tailored to our service and staff. Over 60 of our staff have been trained, via Zoom, and feedback we had was very positive. Our staff developed skills in how to approach customers, adapting conversation based on various personalities and also ensuring that they were successful in delivering their messages. The provision of training materials and further support through the training dock, supported by StaffMIS, has been valuable as well.

CHRIS WRIGHT - CENTRE MANAGER

CHESTERFIELD BOROUGH COUNCIL

How do I book myself or team onto the course?

Please complete the form below and a member of the TA6 team will be in touch to discuss your requirements.