We support leisure operators with new customer acquisition programmes and long term strategies to retain a loyal customer base.
Impact Sales Teams
TA6 has a professional impact sales team that works across the UK to support new developments or existing centres, to maximize sales opportunities. With a proven track record, we are able to provide teams for short-term launch periods or long-term support.
We are the market leaders at installing proven, or refining existing, sales processes that relate to your location, product, staffing mix and budget. Our 3 staged sales systems provide procedures and techniques that build as your staff are ready.
TA6 can deliver lead generation activities to achieve and out-perform sales and income targets. These promotions will be designed to deliver increased footfall through your facilities and ultimately convert these enquiries into sales. We have a huge library of lead generation tools and promotional campaigns that have been tried and tested across the industry to ensure they deliver maximum results.
Brand aligned customer experience is what drives all elements of TA6 support.
Customer experience begins from the first time a potential customer sees your brand and is embedded in every stage of the customer journey.
At TA6 our philosophy is that great customer experiences are built around strong brand values and “Meeting People Where They Are”.
We provide support based around a continuous cycle of 4 key stages; acquisition, onboarding, engagement and re-activation.
We offer an integrated marketing agency solution specialising in the leisure sector. However, we are more than just a marketing agency. We integrate our marketing support with all our other services to take a complete view of your business and its needs.
Our marketing services range from branding and creative design, through to digital advertising and print production. We ensure that any marketing activity is connected to your brand, sales systems, client retention strategies, targets and KPIs.
Our team consists of creative designers, web specialists, marketing account managers, social media experts and digital analysts. But we’re more than a team of creative individuals; we’re your team of industry experts.
TA6 provide fully-managed, tailored email and SMS solutions that enhance your marketing campaigns. Our team of experts deliver effective and successful e-campaigns built to your requirements which can include ezine, text message, inbound SMS and data collation.
We carefully craft marketing campaigns that utilise Pay-Per-Click (PPC) platforms to boost your exposure on search engines and social platforms. Utilising our PPC services we will support your business maximise the ROI on its digital marketing investment.
Web & App Design
We deliver exciting and responsive websites for all areas of a leisure operation. Combining exceptional design with up-to-date functionality our web and app designs are both eye-catching and exceptional value for money.
Social Media Management
TA6 will help set up your social media pages, manage content, create social media campaigns and give advice on best practice from over 10 years of social media experience. We are able to provide a fully managed service alongside a mentoring programme to coach your team in delivering their own engaging content.
Our design team, led by Rob Hughes, produce designs for projects of all shapes and sizes. We pride ourselves on quick turn-around and attention to detail, which is valued by our large range of clients.
TA6 can develop your existing or create a new brand to front your service, activity or project. We understand that brands are more than just logos and colour palettes and can deliver brand development sessions with your teams to create, launch and embed your brand.
TA6 combine amazing design with superb value buying rates on printed materials. Bespoke quotes are always available.
The creative team specialise in campaign design and implementation. From design proofs and staff briefings to campaign reports and evaluation, TA6 provide the full solution to your promotional needs.
Using our wealth of experience we can craft marketing strategies which focus on ROI and ensure your objectives are met.
Measurability: a key word we use at TA6 every day. We provide a number of services which monitor and evaluate how your business is performing both online and in your facilities.
Mystery Shopping Services
Telephone, email, social media and in-person – we cover it all. Bespoke reporting that matches your expectations, combined with our experience of best practice. Telephone recording and video recorded shops available.
We can audit your business covering a number of key areas of your business:
- Group Fitness
TA6 assist in assessing your competition and are able to setup listening projects to continuously monitor their online activity and presence.
Our survey products include both offline and digital surveys and can include customer satisfaction, exit surveys, Net Promoter Scores and service feedback.
Evaluating the makeup of your local community and understanding the composition of your existing customer base will provide direction to your marketing and ops team.
TA6 have a highly skilled and proven team of trainers who are passionate about developing your team. We have produced a structure that will touch engage different approaches to learning and development. We have a fun, relaxed approach to participation and will tailor every session to the needs of your business and improve the skills and experience of your people.
Our training modules are either delivered in a traditional format in a classroom environment or in a digital live training setting where skills are presented and your team will have the opportunity to practise the skills in a controlled environment to master the basic elements of the module. Training provides an environment to do, practice and master so that the participant can carry out tasks to the standards required.
This format has been laid out to deliver an information-based session that will provide the most up to date trends and approaches that are evolving within the sector for the desired module.
This format is a carried out on a one-to-one basis and is tailored to the individual’s needs. Coaching can include both education and training as providing information and observing skills to set up the team up to be confident and competent is the focus. Where required a hands on approach can be used set in practical environments to enhance the skills of real-life situations to support your team through the theory and then delivery.
The three different styles of learning we use in developing your people are all underpinned by our E-Learning platform Staffmis. This will manage the staff development programme, monitoring attendance, providing tests and certificates. There is a suite of support materials to refer to in the form of video content.