Training & Development
One of our core focuses is the development of your staff – in skills, confidence, commercial awareness, leadership, communication and adaptability.
TA6 have a highly skilled and proven team of trainers who are passionate about delivering training and coaching that all your teams will enjoy and want to attend. We have a fun, relaxed approach to training to encourage participation and will tailor every session to the needs of your business and experience of the staff. Read more about our approach here.
Creating long lasting results
Our aim is to initiate positive change in your staff and then drive long term cultural change; raising staff motivation and performance, combined with improving the customer experience and income generation.
Our training courses are delivered in a variety of formats to suit your business needs and the content within the course. These include large group workshops, small team sessions and 1-to-1 mentoring programmes. We cover leadership, sales, marketing, digital, retention, brand development and service excellence.
Sales & Retention
We support leisure operators with new customer acquisition programmes and long term strategies to retain a loyal customer base.
Impact Sales Teams
TA6 has a professional impact sales team that works across the UK to support new developments or existing centres, to maximize sales opportunities. With a proven track record, we are able to provide teams for short-term launch periods or long-term support.
We are the market leaders at installing proven, or refining existing, sales processes that relate to your location, product, staffing mix and budget. Our 3 staged sales systems provide procedures and techniques that build as your staff are ready.
TA6 can deliver lead generation activities to achieve and out-perform sales and income targets. These promotions will be designed to deliver increased footfall through your facilities and ultimately convert these enquiries into sales. We have a huge library of lead generation tools and promotional campaigns that have been tried and tested across the industry to ensure they deliver maximum results.
We have a range of tools, products and training courses designed to implement a successful member retention strategy for any operator within the leisure industry.
These strategies can improve customer care, service standards, customer journeys, staff interaction, targeted advertising, loyalty programmes and much more.
Our new Customer Engagement Manager, Tamara Bailey, is available for a quick chat to review your current member journey and retention systems.
Our Digital team of experts will provide marketing, research, sales and service delivery support across a range of social media platforms and digital tools.
TA6 provide fully-managed, tailored email and SMS solutions that enhance your marketing campaigns. Our team of experts deliver effective and successful e-campaigns built to your requirements which can include ezine, text message, inbound SMS and data collation.
We carefully craft marketing campaigns that utilise Pay-Per-Click (PPC) platforms to boost your exposure on search engines and social platforms. Utilising our PPC services we will support your business maximise the ROI on its digital marketing investment.
Web & App Design
We deliver exciting and responsive websites for all areas of a leisure operation. Combining exceptional design with up-to-date functionality our web and app designs are both eye-catching and exceptional value for money.
Social Media Management
TA6 will help set up your social media pages, manage content, create social media campaigns and give advice on best practice from over 10 years of social media experience. We are able to provide a fully managed service alongside a mentoring programme to coach your team in delivering their own engaging content.
Creativity is one of our core values and it flows through everything we do. From print & design services through to brand development our creative team are proven experts in creating memorable, eye catching designs.
Our design team, led by Rob Hughes, produce designs for projects of all shapes and sizes. We pride ourselves on quick turn-around and attention to detail, which is valued by our large range of clients.
TA6 can develop your existing or create a new brand to front your service, activity or project. We understand that brands are more than just logos and colour palettes and can deliver brand development sessions with your teams to create, launch and embed your brand.
TA6 combine amazing design with superb value buying rates on printed materials. Bespoke quotes are always available.
The creative team specialise in campaign design and implementation. From design proofs and staff briefings to campaign reports and evaluation, TA6 provide the full solution to your promotional needs.
Using our wealth of experience we can craft marketing strategies which focus on ROI and ensure your objectives are met.
Measurability: a key word we use at TA6 every day. We provide a number of services which monitor and evaluate how your business is performing both online and in your facilities.
Mystery Shopping Services
Telephone, email, social media and in-person – we cover it all. Bespoke reporting that matches your expectations, combined with our experience of best practice. Telephone recording and video recorded shops available.
We can audit your business covering a number of key areas of your business:
- Group Fitness
TA6 assist in assessing your competition and are able to setup listening projects to continuously monitor their online activity and presence.
Our survey products include both offline and digital surveys and can include customer satisfaction, exit surveys, Net Promoter Scores and service feedback.
Evaluating the makeup of your local community and understanding the composition of your existing customer base will provide direction to your marketing and ops team.
The TA6 Power Pack is our most comprehensive support package providing our full range of services consisting of sales, marketing and retention products.
The objectives of the TA6 Power Pack are simple: increase income; develop your staff.
Whilst each Power Pack is unique to each of our clients you can typically expect to receive all of the following:
- Strategic Partnership Manager
- Annual Marketing Strategy
- Monthly Sales & Retention Reviews
- Quarterly SMT Reviews
- Sales & Retention Strategy
- Annual Training Plan
- Annual Marketing Plan
- Impact Sales
- Lead Generation Tools
- Sales Systems & Collateral
- Retention Systems
- Audit Pack
- Mystery Shopper Pack
Payment for our Power Pack is only made when pre-agreed financial targets have been surpassed.
Bespoke Support Package
Focused on income growth
Payment based on results
Zero Risk Option