It may sound obvious, but before you do any kind of advertising, it’s essential to have very specific target audiences in mind. You may think you have a rough idea of who you’re marketing towards but understanding your audience on a deeper level allows you to speak more clearly and personally to potential customers. Wouldn’t you be more inclined towards a company who truly understood and catered towards your goals and motivations?
Follow our guide to identifying and understanding your target audience – you may be surprised by the results.
1. Familiarise yourself with your business’s mission and features
Truly understanding your business and what it has to offer plays an essential role in being able to identify and speak to your target audience. List the features of your business and the benefits that it brings to people. Later, you’ll be able to match these up to your customer profiles. Consider all the products your business has to offer and identify where customers may be interested in multiple activities.
2. Create your customer profiles
These could take any number of different categories: age groups; interests; family arrangements; fitness levels. If you’re struggling with where to start, look at the customers you’ve already got. Who are they? What are their interests and characteristics? Who are the most loyal customers? Which customers are less committed? Are there any customers you’d like to attract that you’re currently unable to?
3. Step into their shoes
Work through each profile to determine the following:
- What is their goal, the goal that has brought them to your business? e.g. To improve health due to age, to lose weight, or to socialise. They can also have more than one goal.
- Which networks are they using? Examples are Google, Facebook, Instagram, email, local newspaper. This is a quick and easy way to identify which networks you should be advertising on.
- What aspect of your business would be most appealing to them? You can return to your business features for this. Is it the convenience, the price, the range of activities and facilities? Each profile will have different incentives and interests, and it’s important to identify as many as you can.
4. Speak to your audience
You now have all the tools to be able to communicate effectively with your prime audience: you know how to get in touch with them (via the networks they use), what their motivations are, and what extra features of your business will really wow them.
TA6 have a wealth of experience in identifying target audiences, as well as understanding how best to reach them. We’re here to share our knowledge and help you to be able to achieve this for your business.
Get in touch with us today to find out how we can help you and get our FREE customer persona worksheet!
Note: We will only use your details above for getting in touch to share the free worksheet. Details will not be passed to any 3rd party.
Whilst we appreciate the thousands of key workers that are keeping our country running right now we also realise that there are a lot of people suddenly thrust into the situation of working from home. At TA6 many of us are used to home working on a regular basis and so we’ve put some of our top tips together to help you stay focused when working at home.
KEEP YOUR ROUTINE
When suddenly given the opportunity to work from home it can be very tempting to switch off the alarm and take the advantage of some lazy mornings! However, you will find your day will go much better and you will be far more productive if you stick to your regular routine. Get up at the normal time and start your day in the normal way. If you can get up nice and early and start your day with a home workout that will put you in a great mind-set to stay focused during your work day. Save the lie-ins for the weekend!
2. GET DISTRACTIONS OUT OF THE WAY FIRST
If you’ve got a list of jobs that you know need doing in the day whether they be life admin, cleaning or shopping then get them done as early as you can in the day. If you know you’ve got things that need to be done they will be a constant distraction to you as you are trying to work. Set yourself 30 minutes to an hour first thing to get all those niggling jobs done and out of the way, then you’ve got the rest of the day to get on with your work.
3. PLAN YOUR DAY
This might seem like an obvious one but making a ‘To Do’ list can make the difference between a successful and a wasted day. Plan everything you need to get done and then work out at what time you want to do it and schedule it into your day. This way you will be focused on each task and ensure that everything gets done before moving onto the next thing. Even schedule in lunch and breaks!
4. GET OUTSIDE IN THE FRESH AIR
Sitting in front of a computer screen all day long can be soul destroying, especially when you’re not used to it. So schedule in some time to get out of the house and get some fresh air. If you have a dog then that’s a perfect excuse to get out of the house, otherwise maybe go for a short run or a walk just to clear your head. Don’t be tempted to take your phone with you and scroll trough social media at the same time – give your eyes a break!
5. NO TV!
It can be extremely tempting, when you’re working at home, to stick on the TV and catch up on your favourite soaps or start watching a new box set. If you do, before you know it, two hours will have passed and you will know all about what’s happening in Coronation Street but that spreadsheet you were supposed to be doing is completely blank! Save the TV for the end of the day when you can relax knowing you’ve had a super productive day.
6. TAKE REGULAR BREAKS
Whilst it’s important to stay productive it’s also important to take regular breaks. A good idea is to treat yourself after completing a block of work with a cuppa and an episode of your favourite TV show or a scroll on Instagram. Whatever tickles your fancy it’s important to congratulate yourself after a productive few hours of work. Don’t feel guilty for taking breaks – nobody can be productive all day long!
7. SET AN END TO THE DAY
When we are working from home work can often encroach into your home life. Whilst it’s great to be flexible and work at times to suit you it is equally important to set an end to your day. Don’t be tempted to answer emails into the evening if you started work first thing and have worked all day. Work – Life balance can often be more difficult when you work from home.
8. DRESS FOR WORK
When there’s no reason to leave the house it can sometimes seem pointless to bother getting out of your PJs! However, you will find yourself so much more productive if you get up and get dressed for your day’s work. There’s obviously no need to get suited and booted but getting showered and dressed will definitely give you more focus.
9. MAKE A WORK AREA
Not everyone has the luxury of a home office, especially if you’re not usually required to work from home. If you don’t, then it is a great idea to make yourself a specific work area. Make it comfortable and in an area away from distractions. If you work from a laptop then make sure it’s on a suitable table with a chair so you’re not hunched over sat on your sofa. Prolonged bad posture can cause back and neck pain so a risk assessment of your work space is a good idea and look at how you can raise the height of your screen or chair if needed.
10. INTERACT WITH OTHERS REGULARLY
There’s no doubt, working at home can be very isolating. Contact colleagues regularly via the telephone or online platforms such as Microsoft Teams or Skype. Set up a WhatsApp group for daily interaction and why not set up some fun challenges your teams can get involved in. If you can’t meet people in person then these things are so important, it can be very demotivating to have no interaction at all for weeks on end.
We hope you found these tips useful. If you have any tips of your own please feel free to leave them in the comments below. Please also share this post with your friends and colleagues who might need help with focusing when working at home.
Whilst leisure operators face the toughest challenges we have seen in decades TA6 have been working with our clients, partners and suppliers to offer support where we can.
Please download our Business Checklist which provides ideas and insight for dealing with the pandemic within your facilities.
We are also continuously developing a pack of assets which leisure operators can use to maintain communication with their customers.
Feel free to get in touch should you need any support during this time.
All of us at Alliance Leisure are hugely concerned by the wide sweeping effect of the COVID-19 virus on our staff, our clients, our supply chain and the health and well-being of the wider community.
We are working hard with all of our stakeholders to continue delivering services in these challenging and unprecedented times.
We will do our very best to support the sector and at an individual level, we encourage our staff to actively help their local communities.
Who do you listen to most when it comes to purchasing a new product or service? The brand or the happy customer? It has become so simple for customers to share their experiences on multiple online platforms and there is a wealth of information out there for us to see when it comes to buying that new TV, car, latest gadget or joining a local gym. Did you know that 90% of consumers read online reviews before visiting a business?
Long gone are the days when we just go to our nearest shop and buy what we need – research is key, and online reviews often come top of the list in that research. We cannot emphasize enough the importance of customer reviews and here are a few reasons why they can be so great for your business…
Trust in a brand is of utmost importance when it comes to purchasing from a new company so how does a new customer know they can trust you? You can tell them how great you are until you’re blue in the face, but if your happy customers tell everyone how great you are then that means so much more! In fact, 88% of consumers trust online reviews as much as they do a personal recommendation and 77% of consumers say that a positive review makes them trust a business more.
2. SOCIAL PROOF
There is no doubt that a business with a lot of positive or 5* reviews will get more sales than a business with less or no reviews. If you see that lots of people think that buying from a particular business is a good idea then you are far more likely to go along with the crowd and buy from them too.
Without going into the depths of SEO (we’ll leave that for another day) regular positive reviews are looked on favourably by search engines and will help your business appear higher in rankings. Not only does this help people see your business they are more likely to click because they will see that your website is a leader in your area and therefore more trustworthy. More reviews will also help with keyword content, another thing that will help your SEO and improve your online visibility.
4. INCREASED SALES
We can’t 100% promise that you will suddenly start hitting all your targets if you get some good online reviews, however, studies have shown that improving your star rating and getting more online reviews can have a positive effect on your bottom line. In fact, customers are likely to spend 31% more on a business with excellent reviews.
5. BETTER CUSTOMER ENGAGEMENT
Having lots of online reviews is one thing but what you do with them is another entirely. They are, in fact, a great opportunity for you, as businesses, to get great interaction with your happiest and most loyal customers…the ones that are so important to you and your biggest raving fans! You can comment on and thank people for great reviews, you can even treat them to a freebie from time to time. Let other people see that there is a lot to be gained from saying nice things about you! Similarly, for those that might not be so happy, it gives you a great opportunity to deal with a poor review and a negative experience that a customer may have had. To show people that you care about your customers and take note and act on their concerns.
6. SPREAD THE LOVE
Increasing positive reviews on your own websites or Facebook pages is important but spreading that love and getting people talking about your business far and wide is what you need. Big review sites such as Trip Advisor and Yelp are hugely influential in expanding your company’s online reach and getting more people finding out about the great things you are doing. Make sure your customers are aware that they can leave reviews about you in multiple places.
7. REVIEWS BREED REVIEWS
It appears that when a business has some reviews already, people are more encouraged to leave their own reviews. Almost like a crowd mentality people feel confident to leave positive feedback when others have left similar comments before them.
TA6 have a wealth of experience in interpreting and acting on the data created from our clients’ digital marketing campaigns, and we’d love to share our knowledge with you. To find out more about our PPC advertising services or for a free audit of your marketing activity please fill in your details below.
Among the many positives of the insurgence of digital marketing is, without a doubt, the invaluable data that it provides us with. We all know that data is invaluable – why else would people be so fiercely protective over it? – but do you know why? How can we use the data left in the wake of people’s virtual actions to enhance both our digital advertising activities and the success of our businesses? We’d like to share with you 5 crucial pieces of data used by marketers to analyse the performance of digital adverts.
1. Click-through rate / CTR
Arguably the most important piece of data of them all, this little number represents the percentage of people who clicked on the advert having seen it. When you know how to use it, the CTR can tell you how well your advert is being received, whether it’s aimed at the right audience, and how tantalising your call-to-action is.
Whilst it is, of course, important for people to see your advert, a high amount of people having seen it doesn’t necessarily mean that it’s been successful. If your overall objective is for people to sign up for a free day pass to your gym, the number of impressions that your advert has received is almost irrelevant. Of most importance is the number of clicks and the click-through rate.Read More
As TA6 celebrates its one year anniversary, Paul Woodford, aka ‘Woody’, Director of Marketing and Partnerships at TA6, reflects on the achievements of the last 12 months and reveals his ambitions for the brand moving forwards.
Why was TA6 introduced?
Originally set up to drive the sustainable success of leisure facilities redeveloped by Alliance Leisure, the client services division needed its own identity to promote services direct to market and support leisure providers not necessarily investing in development works. Enter TA6.
The brand name is the postcode of Alliance Leisure’s office in Somerset and the ‘6’ represents the number of service categories offered: training and development, digital marketing, sales and retention, creative, insights and power packs.
What is the brand’s mantra?
To improve the health and wellbeing of local communities, plus empower and develop the leisure sector workforce. This in turn will drive income and make local leisure more sustainable.
What does TA6 offer?
TA6 provides bespoke marketing, sales, retention and training services focused on driving community engagement. Our services are driven by an experienced team of individuals, passionate about getting more people, more active, more often.
We offer leisure providers the chance to build a viable future through effective community engagement. Our training and development division also works to embed cultural values at all levels of the business. This ensures everyone pulls in the same direction, working towards common goals and service standards.
Partnerships are hugely important. We develop strategies which promote ongoing growth and development. Our services are all managed in-house, simplifying processes and ensuring control over quality and turnaround times. Clients are appointed an Account Manager who acts as a single point of contact, drawing on a rich resource of creative, digital, training and sales expertise.
Who are your clients?
Working with leisure trusts and local authorities, TA6 is currently partnering with more than 200 leisure facilities across the UK, including:
- University of Warwick
- South Lanarkshire Cultural Trust
- Active Luton
- Abbeycroft Leisure
- Village Hotel Group
- Vibrant Partnerships
Each organisation has its own culture and every community is unique. We conduct a full assessment at the start of every project and create a tailored solution that will deliver the required outcomes within the framework of the organisation’s mission, vision and values.
How is the TA6 team structured?
We have three key service areas:
- Marketing – headed up by the legend that is John Leaver
- Training & development – driven by trainer extraordinaire Marina Thomas
- Strategy – developed by industry veteran Neil Harrison
I oversee all three services and each of the service leads are supported by a team. TA6 is currently a team of 12.
Why should clients work with TA6?
We deliver. It’s as simple as that. We are straight talking and realistic. We implement strategies which achieve success, based on years of experience. We don’t over promise to win a contract. If we say we will achieve a KPI, we will achieve it.
What are your ambitions for TA6 moving forwards?
- To continue to drive engagement in physical activity. We are totally aligned to ukactive’s ambition to get more people, more active, more often
- To create a sustainable future for leisure provision in the UK
- To empower workforces to achieve success in both of the above
If you are interested in finding out how TA6 could re-energise your organisation, get in touch with Woody direct on 07789998624 or drop him an email at paulw@allianceTA6.co.uk